Policies & rules

Pay as You Go

No Show/Cancellation Policy 

The ExerScience Center operates on a scheduled hourly appointment basis for Physical Therapy and private training sessions.  Therefore, when canceling or rescheduling an appointment, the client is required to provide MORE than 24-hour notice.

A “No Show” is a patient who fails to appear for a scheduled appointment without providing a 24 hour cancellation notice.  Further, a rescheduled appointment that is less than the 24 hour cancellation notice is still considered a cancellation and is treated as such.   The client will be charged in full for that missed session. This fee will be expected to be paid at your next scheduled visit.

This fee is not covered by your insurance and it will be your responsibility to pay no matter what type of coverage that you have. If the fee is not paid, you will be billed, and this balance is subject to collections.

Exceptions will only be considered in the case of a medical emergency accompanied by a doctor’s note. There is a no refund policy, a credit will be issued for a future date.  A doctor’s note stating you are cleared to continue is required. 

 

Please note that consistent client short notice cancellations and rescheduling does the client and Physical Therapist or Personal Trainer a disservice and will end the partnership with the client. 

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If you need to cancel or reschedule a session, please contact The ExerScience Center at info@theexersciencecenter.com or 813.803.7070

 

Memberships

No Show/Cancellation Policy 

Minimum of 3 months commitment.  Schedules are set to recur on the same day(s) and time chosen until the end of the contract. 

 

When canceling or rescheduling an appointment, the client is required to provide 5 business days’ notice or will lose the session.

If the client is a no show, tries to reschedule, or cancel less than 5 business days to the scheduled time, a loss of session will incur and will not be rescheduled, refunded, or credited.   

  

Exceptions will be considered in the case of a medical emergency accompanied by a doctor’s note. There is a no-refund policy on all memberships purchases – a client may only receive a credit if accompanied by a doctor’s note.  A doctor’s note stating you are cleared to continue is also required. 

 

To cancel your membership, a cancellation form submitted within at least 10 business days before your next billing date should result in no further recurring billing. If less than 10 business days, you will be billed one more time. At which time will be considered your final services available. 

Members may suspend their memberships for 3 months for a fee of $10 per month.  If the next billing date is within 10 days, the freeze is effective for the following month’s billing.  When you decide to “unfreeze” your membership, your auto renewal date will begin the day you agree to restart your program. 

Freezing an account past 3 months will result in termination of the membership and removal from our billing system.  New members sign-up fee and different membership fees may apply based on current promotions. 

If you need to cancel or reschedule a session, please contact The ExerScience Center at info@theexersciencecenter.com or 813.803.7070

 

Late Policy

Please call the office if you expect to be more than 5 minutes late.  A grace period of 15 minutes will be permitted for unforeseen delays a patient may encounter while travelling to the clinic location for their appointment. If a patient arrives more than 15 minutes late for their appointment, the patient will be given the option of either being seen that day as a walk-in, if the schedule permits, or treated as a cancellation. This process will ensure patients that do arrive on time are seen in a timely manner.

Please contact The ExerScience Center at 813.803.7070

 

Sick/Covid-19 Policy

If you or someone you came in close contact with are unwell please call to cancel your appointment even if you cannot give a 24-hour notice.  To protect our providers and patients we ask that you do not come into the office for your appointment

 

Covid testing is highly recommended.  If you or someone close to you has a positive COVID-19 diagnosis, you can return to the office only after you have quarantined, fully recovered, and provide a negative test result.  No penalties if you provide proof of testing. 

Please contact The ExerScience Center at 813.803.7070

 

Training Etiquette

TARDINESS POLICY:

Be punctual. Clients are expected to begin at the start time of their scheduled appointment. A late start time does not entitle a client to a session longer than the scheduled appointment.  Please call your trainer if you are going to be more than 5 minutes late. Trainers will only wait 15 minutes for late arrivals.  Any tardiness of more than 15 minutes will result in the loss of that session and the client will not be credited for it.  

 

Therapy/Training sessions are one hour long. If sessions are ended early based on the client’s request, the session is considered completed and the remaining time will not be made up during a later date.

TECHNOLOGY:

Please devote your full attention to your session.  Cell phones and other devices are not permitted.  You may take videos and pictures with verbal consent from your trainer.

 

DRESS CODE:

Please follow all policies regarding dress code when in the Fitness Center.

Proper exercise attire is required.  The client should wear clothes that are loose and comfortable.  But if the client is running or biking, avoid wide-leg or loose pants that could get tangled up in the pedals or your feet.  For activities such as yoga or Pilates, stretchy, fitted fabrics that wick away sweat are a good choice.  If you are unsure, please don't hesitate to contact The ExerScience Center.

MEDICAL CLEARANCE:

If a medical clearance is needed, the initial consultation will be scheduled after your doctor gives written release.

GYM, SALT & SAUNA RULES:

No gum, food, or open container beverages allowed.  Only water with a closeable lid is acceptable.

If you remove equipment, please clean up after yourself.